Privacy Policy

Last updated: August 3, 2026

The Grizzly Den (“we,” “us,” or “our”) provides home energy rating (HERS) services and related project tools for contractors and homeowners. This Privacy Policy explains how we collect, use, and share personal information when you use our websites, portals, and messaging services.

Information we collect

Account information: name, email address, phone number, company details, and credentials you provide when you sign up or update your profile.
Project information: job addresses, permit details, documents, notes, and other content you or authorized parties submit for HERS testing and compliance work.
Communications: emails, in-app messages, and SMS messages related to your projects, including delivery and open metadata where available.
Technical data: IP address, browser type, device information, and usage logs needed to secure and improve the service.

How we use information

To create and manage your account and company or homeowner profile
To schedule, perform, and document HERS-related work
To communicate about projects, including status updates, document requests, and support
To send SMS messages only when you have opted in (see our SMS Policy)
To improve security, prevent fraud, and comply with legal obligations

Sharing

We may share information with service providers who help us operate the platform (for example hosting, email, and SMS delivery), with parties you authorize on a project (such as assigned contractors or homeowners), and when required by law. We do not sell personal information.

Retention

We retain account and project records for as long as needed to provide services, meet legal and regulatory requirements, and resolve disputes. You may request account updates or deletion by contacting us, subject to applicable record-keeping obligations.

Your choices

Update profile and contact details in the portal when signed in
Opt out of SMS at any time by replying STOP (see SMS Policy)
Contact us to request access or correction of personal information we hold

Contact

Questions about this policy can be sent through the portal Support page or the contact information published on our site.

Also see our Terms of Service and SMS Policy.