Terms of Service

Last updated: August 3, 2026

These Terms of Service (“Terms”) govern your use of The Grizzly Den client portal and related services. By creating an account or using the portal, you agree to these Terms.

Accounts

• You must provide accurate registration information and keep it up to date.
• You are responsible for safeguarding your password and for activity under your account.
• Contractor accounts represent a company; the initial registrant is treated as an owner and may invite team members where the product allows.
• Homeowner accounts are personal and should only be used by the named homeowner or authorized household member.

Acceptable use

You agree not to misuse the portal, attempt unauthorized access, upload unlawful or harmful content, or interfere with other users or systems. We may suspend or terminate accounts that violate these Terms or present a security risk.

Project content

Documents, notes, and project data you submit may be shared with Grizzly HERS staff and other parties you authorize on a project (for example contractors or homeowners). You represent that you have the right to submit information you upload.

Communications

We may contact you by email or in-app message about your account and projects. SMS messages are sent only if you opt in, as described in our SMS Policy.

Service availability

We aim to keep the portal available and secure but do not guarantee uninterrupted service. Features may change as we improve the product.

Disclaimer

The portal is provided “as is” to the fullest extent permitted by law. HERS testing and compliance services are performed under separate professional engagement terms where applicable.

Contact

For questions about these Terms, use the portal Support page or published contact channels.

Also see our Privacy Policy and SMS Policy.